Refund policy

 

Return & Refund Policy

 


Bent Offroad Recovery


Effective Date: February 1, 2026


At Bent Offroad Recovery, we stand behind our products and want you to be satisfied with your purchase. Please review our policy below for returns, refunds, and exchanges.

 

 

 

1. Return Eligibility

 


You may request a return if:

 

  • The item is defective or damaged upon arrival

  • The item is materially different from what was ordered

  • The product is unsatisfactory upon inspection

 


To be eligible for a return:

 

  • Items must be returned within 30 days of delivery

  • Items must be unused and in original packaging (unless defective)

  • Proof of purchase is required

 


We reserve the right to deny returns that do not meet these conditions.

 

 

 

2. Giveaway Period Policy (Important)

 


During active giveaway or promotional entry periods:

 

  • Refunds will not be issued

  • Store credit may be provided at our discretion

  • Orders placed during giveaway periods are considered final sale for refund purposes

 


This policy ensures fairness and integrity of promotional campaigns.

 

 

 

3. Defective or Damaged Items

 


If your item arrives damaged or defective:

 

  • Contact us within 7 days of delivery

  • Provide photos of the product and packaging

  • We will review and arrange replacement, repair, or store credit

 


If the defect is confirmed, Bent Offroad Recovery will cover return shipping costs.

 

 

 

4. Non-Defective Returns

 


For non-defective returns:

 

  • Customer is responsible for return shipping costs

  • Original shipping fees are non-refundable

  • A refund will be issued to the original payment method once the item is received and inspected

 


If the customer purchased shipping protection and qualifies under that coverage, shipping costs may be reimbursed according to the protection terms.

 

 

 

5. Exchanges

 


We do not guarantee exchanges due to inventory limitations. If you need a different item:

 

  • Return the original item (if eligible)

  • Place a new order separately

 

 

 

 

6. Shipping Protection

 


If shipping protection was purchased at checkout:

 

  • Claims for lost, stolen, or damaged packages may be covered

  • Please contact us for assistance with filing a claim

 


If shipping protection was not purchased, Bent Offroad Recovery is not responsible for packages lost or stolen after confirmed delivery.

 

 

 

7. Processing Time

 


Once we receive your return:

 

  • Please allow 5–10 business days for inspection

  • Approved refunds will be processed within 3–5 business days

  • Bank processing times may vary

 

 

 

 

8. Non-Returnable Items

 


The following items may not be returned:

 

  • Gift cards

  • Clearance or final sale items

  • Items damaged due to misuse or improper installation

 

 

 

 

9. Chargebacks & Disputes

 


We encourage customers to contact us first before initiating a chargeback. Filing a chargeback without contacting us may delay resolution and future purchasing eligibility.

 

 

 

10. Contact Us

 


For return requests or questions, please contact:


📧 merch@bentoffroadrecovery.com


Please include:

 

  • Order number

  • Full name

  • Description of issue

  • Photos (if applicable)

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